What is your refund & cancellation policy?
CLITE 轻膳 Admin
Last Update 10 days ago
To maintain our strict “Order Today, Cooked Tomorrow” freshness standard:
Cancellations / Changes: Must be made at least 24 hours before the scheduled delivery or collection date. Requests made within 24 hours are non-refundable because ingredient sourcing and preparation have already begun.
No-Show: Self-collection orders not collected within the specified time window will be forfeited without refund or redelivery.
CLITE-Initiated Cancellation: If we need to cancel an order due to unforeseen circumstances, affected customers will be notified 1–2 days in advance where possible.
You may choose a 100% refund, typically processed within 1–2 working days, but please allow up to 7 working days, or you may roll your payment over to the next available delivery/pickup with a bonus voucher discount.
For order updates, check the CLITE app at clite.com/club or join Telegram @clitesg.
For instant Drop announcements, join Telegram @clitesg and follow all our official channel https://linktr.ee/clite.
Cancellations / Changes: Must be made at least 24 hours before the scheduled delivery or collection date. Requests made within 24 hours are non-refundable because ingredient sourcing and preparation have already begun.
No-Show: Self-collection orders not collected within the specified time window will be forfeited without refund or redelivery.
CLITE-Initiated Cancellation: If we need to cancel an order due to unforeseen circumstances, affected customers will be notified 1–2 days in advance where possible.
You may choose a 100% refund, typically processed within 1–2 working days, but please allow up to 7 working days, or you may roll your payment over to the next available delivery/pickup with a bonus voucher discount.
For order updates, check the CLITE app at clite.com/club or join Telegram @clitesg.
For instant Drop announcements, join Telegram @clitesg and follow all our official channel https://linktr.ee/clite.